- Average
- 4.6 / 5
- Reports published
- 73
- Printed here
- 21
- Ground covered
- Clay County
- Equipment
- Thermador only
What owners said after the visit
Rated 4.6 out of 5 across 73 customer reviews. The 21 below cover every job we take on and every parcel we cover, printed in full with the date each was given.
How to read these
Each report is one visit: what the appliance was doing, what was measured, what was changed, and how the call ended. They are printed as they were given to us, first name and last initial, and the ones that are less than glowing are printed too. A wall of nothing but top marks tells a reader nothing, and a bench that has never had a part arrive in the wrong variant is a bench nobody has ever used.
Why does this page not print all of them?
Because a page that scrolls for five thousand words stops being read, and an unread page helps nobody. The selection below is built for coverage rather than for volume: two of the most recent reports on each of the six kinds of work, one from each parcel, then the newest of the rest. The remainder are not hidden — they are what each work sheet and each parcel sheet prints, where a report about that exact job is worth more than it is here.
Nothing in a report quotes a figure. What a visit costs belongs on the pricing sheet, where it can be checked against the invoice, and what happens after the repair belongs on the warranty sheet. If a report below describes what your own appliance is doing, the sheet for that work explains how the fault is diagnosed, and the parcel sheets cover the ground each of these kitchens sits on.
Flat-rate diagnostic visit, credited in full toward the repair if you go ahead with the work. Nothing is ordered before a written estimate is in your hands.
Reports across every job and every parcel
The gas simmer would not hold low and kept cycling hard enough to scorch a sauce. He adjusted the simmer valve properly and cleaned the orifice, then stood over a pan of milk with me until we both believed it.
Delphine O.
The whole light bar went out at once, which had me buying bulbs I did not need. It was the driver behind the fascia. He replaced it and the light is even across the run again, which it had not really been for a while.
Cressida N.
The cabinet was warm and the evaporator coil behind the back panel had iced into one solid block. He found the defrost heater open, replaced it, and thawed the coil properly before closing it up.
Wendell A.
The cycle would run for hours and never advance to the next stage. He found the thermistor reading cold, so the machine sat waiting for water it thought would never be warm. New sensor, and it runs a normal cycle again.
Fitzwilliam A.
The inner door glass had fogged between the panes and no amount of cleaning touched it. He stripped the door down on a blanket on my own worktop, replaced the failed seal, and rebuilt it without a mark on the trim.
Isadora V.
The compressor was running without a break in a cool room, which I knew was not right. The door seal had gone hard and the cabinet was fighting the room. A new seal, and the running time dropped that same afternoon.
Ignacio B.
One zone was running at maybe half its power while everything else behaved normally. He read the coil board rather than guessing, replaced it, and boiled the same pan on all four zones so I could see they matched.
Horatio W.
A tick from behind the vents turned into silence, and then the fresh side climbed. The evaporator fan blade had cracked at the hub. He carried the fan, fitted it, and the noise and the warmth went away together.
Georgina T.
The remote blower on the roof had stopped and its enclosure had been standing in water. He replaced the motor and resealed the housing, and was blunt that anything up there will want looking at again before long.
Bertram O.
The door had stopped closing square and heat was escaping past the top corner. Both hinges had worn unevenly. He replaced the pair rather than one, which he explained keeps the door from pulling itself crooked again.
Bartholomew G.
The surface kept shutting itself down partway through dinner. The drawer underneath had been packed tight and the electronics had nowhere to breathe. He cleared the airflow path, cleaned the intake, and it has not quit since.
Rosalind E.
The door would not pull itself fully closed over the last inch of travel. The hinge spring had weakened on one side. He replaced it, set the closing tension, and the cabinet stopped losing temperature overnight.
Rosamund E.
Condensation kept forming along the seam between the two doors. He tested the mullion heater circuit, found it open, and ran a new length of harness where it had chafed. Dry since, though it took a second trip to source the part.
Ignatius B.
The door had started dropping open instead of staying where I left it. A cable had frayed through on one side. He replaced both cables and the springs together so the tension stayed even, which made sense to me.
Mirabel T.
The speed oven stopped heating on the fast side while the conventional side carried on as normal. He diagnosed it clearly and the repair holds, but the part sat on order for a fortnight and nobody told me until I asked.
Anneliese C.
Our column chirped its temperature alarm most nights and read perfectly fine by morning. He found the probe hanging loose off its clip against the liner, secured it, and logged a full day before he would call it fixed.
Perpetua K.
The downdraft would rise but then refused to come back down again. The limit switch had drifted out of position. He reset it, cycled the unit a dozen times in front of me, and it has behaved itself since.
Ysabel C.
After a rough night of weather the whole surface was dead. He traced it past the obvious board to the filter board on the supply side. Fixed in one visit, though the written quote reached me later in the day than he had said.
Ferdinand L.
Detergent was sitting undissolved in its cup at the end of every wash. The wax motor on the dispenser flap had failed. Small part, one visit, and he checked the spray arms while he had the racks out anyway.
Octavian K.
The door had dropped far enough to catch on the panel below it. He replaced the worn hinge cartridge rather than shimming it, set the door square again, and checked the seal pulled down all the way round.
Sorrel M.
The diagnosis was right and the cabinet is cold again, but the inverter board took longer to arrive than I had been told, and I rang twice to find out where it was. Good work, poor communication in the middle of it.
Aurelio D.