- Diagnostic
- $129 flat
- Credited to repair
- In full
- Trip charge
- None
- After-hours rate
- None
- Estimate
- Written, first
- Estimate holds
- 30 days
- Monday – Friday
- 8:00am – 6:00pm
- Saturday
- 9:00am – 4:00pm
- Sunday
- Closed
One figure on the phone, the same figure at the door
Every number on this page is what you will be quoted before we drive. There is no separate trip charge, no fuel surcharge, and no after-hours rate — because there are no after hours.
The diagnostic visit
The visit is $129, flat, for any single appliance at one address. It covers the drive, the time on site, and the diagnosis itself — pulling the unit where that is needed, reading the fault state, and testing rather than guessing.
Flat-rate diagnostic visit, credited in full toward the repair if you go ahead with the work.
A second appliance looked at on the same visit is quoted at the door before we open it, not added to the bill afterwards.
The written estimate
A written estimate comes before any part is ordered or any repair begins. Nothing proceeds without your approval.
The estimate separates the part from the labour, so you can see which half of the number you are paying. It holds for thirty days. If the part turns out to be discontinued — which happens on older platforms — we say so and tell you what the honest options are, including the option of not repairing it.
What we cannot quote over the phone
Nearly everything. A symptom description narrows the likely cause to two or three candidates, and those candidates can differ by several hundred dollars in parts. Anyone quoting a repair price sight-unseen is quoting the expensive candidate and hoping for the cheap one.
What we can do on the phone is tell you the diagnostic fee, confirm the appliance is a Thermador and inside our radius, and take the model number so the likely part rides along.
Payment
Payment is due on completion of the work, not in advance. We do not take a deposit for a diagnostic visit. Parts ordered against an approved estimate are the one exception, and that is stated on the estimate itself.
Warranty
90 days on labor, 365 days on parts, on every repair we complete. Genuine OEM parts only. The full terms, including what is excluded, are on the warranty page.
Hours
Scheduled appointments only. We do not run an overnight or emergency call-out service.
Scope
We service Thermador appliances and nothing else. We are an independent company and hold no manufacturer authorization. See the work index for the six appliance families we take on, the questions page for the rest, and the terms of service for the contractual detail.