Privacy

This website

This site is a set of static files. It sets no cookies, loads no scripts from other servers and makes no external requests — the fonts are served from this domain rather than a font CDN. There is no tracking pixel and no advertising network.

Our hosting provider keeps standard server logs, including IP addresses, for security and abuse prevention. We do not query them for marketing.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

When you contact us

When you call, we keep what you tell us — name, address, phone, the appliance, and the work performed — because we need it to do the job and to honour the warranty afterwards. We do not sell it, rent it, or share it with anyone outside the repair, other than a parts distributor when a part has to be ordered to your job.

Retention

Service records are kept for as long as the warranty on the work runs, and then for as long as Florida record-keeping practice requires. You can ask us to delete anything not covered by that.

Your requests

Call (904) 775-7957 to see what we hold, correct it, or have it deleted.

Changes

If this notice changes we will change the date below rather than quietly edit the text.

Last updated 2026-10-12 · Doctors Lake Kitchen Co.